Microsoft Dynamics CRM  Implementation

Working in-sync with your company

Microsoft CRM does not cause implementation problems and is easily adaptable to the existing working procedures and processes. It is simple to change any application forms, data fields or relations, and add new activities and objects, without having to write a single line of programming code. You can completely customize Microsoft CRM to your needs and operations.

Microsoft CRM also includes following functions:

• Marketing Automation Module, through which you can create customer lists or sales opportunities, marketing campaigns with target groups, monitor campaigns and take actions in order to continue working after the performed campaign.
• Quick Campaign Wizard, which enables advertisers and sales persons to send emails to target groups and monitor their effect.
• Service classification enables centralized management of all requirements’ aspects for services, from recording and dispatching services to their monitoring and future activities.
• Simple adaptation of Microsoft CRM program to the work process: you can add customized objects and activities, form adapted views for different users, as well as integrate business logic into the program, which enables Microsoft CRM to automate repeating tasks, offers tips on the next step, send email and warn of already open objects: it does not miss anything.
• Custom reporting enables managers a simple overview of operations: CRM data can be exported into Microsoft Excel, where it can be analyzed, as well as into Microsoft SharePoint Portal Server, where the control panels can be updated and where collaborative work on customer related documents is possible.