update.seven  Funcionality

Recognize and use your potential with solution update.seven

Accurately defining and consistently communicating your goals internally, can help differentiate your company from your competitors. The effective use of all functionalities of our update.seven CRM will also support you in all areas.

Market intelligence and management

Market studies, questionnaires, as well as usage and portfolio management, offer substantial components for optimal segmentation of your target market. Our CRM functionality enables you to use these tools at any time to observe and assess your market.

Lead generation, lead management and results analysis as well as integration of online marketing activities remain clear and transparent.

Campaign management and results analysis

With our extensive direct marketing module, you can easily plan and direct multi-level campaigns via different communication channels such as mailings, fax, telephone, email or Internet. This enables you to have more efficient campaigns and increase the success of your information management.

Optimized evaluation of your campaign results increases the cost effectiveness of your marketing activities. This allows you to concentrate on the most promising activities.

Sales management

Examining your numbers and results, you can recognize productivity levers and use this hidden potential. Our CRM functionality relieves your sales team of routine activities. Customer and process information from these activities are always available throughout the organization. This enables the sales team to quickly adapt to changing customer behavior. New strategies can be immediately and measurably implemented, without being limited by IT architecture.

Hone your account and opportunity management and prominently implement your revenue planning and goal measurements. Internal and external sales teams, as well as independent sales partners and agents, can be easily guided with territory and object management.

Service management

Today’s customer places increased importance on service quality and speed. With update.seven, you can offer your customers a solution tailored to their particular needs 24 x 7.

Selected offers can be made available over the Internet offering “self service” possibilities. Your customer service department can address questions immediately or offer assistance – either centrally or decentralized. Thus you receive valuable information enabling you to readily adjust to your customers.

Use this time and knowledge advantage gained with our CRM functionality to your advantage.