update.seven  Implementation

Rapidly realize your goals with our help

Specific industry orientation, as well as solution flexibility and short implementation times, form the basis for superb price/performance ratio for our customers.

Many companies limit their CRM implementation strategy to simple contact management with limited process support. Complex implementations with large rollouts are normally able to go live after a few years, with the result that they no longer meet the needs of the constantly growing, market dynamics of the industry. In many cases, additional internal resources are needed to ensure a successful implementation. This often requires extensive systems administration and detracts from the core business. Implementation of hard- and software upgrades as well as the maintenance can add to high operating costs of the solution.

Planning of all costs of implementation

We consider all costs resulting from an implementation during the first cost planning (total cost of ownership - TCO). In addition to the license and maintenance costs, we make all further costs – customization and ongoing support – transparent to you. Prefabricated interfaces to systems such as SAP/R3 and other standard ERP systems as well as using “customizing” to map your processes instead of programming help shorten the implementation time and provide flexibility for dynamically, changing conditions.

Technical expertise and training courses

With our technical expertise and high quality, hands-on training courses, we support users in the use of the solution and guarantee a high end user acceptance in marketing, service, and sales, whether in the office or on the road. The result is a balanced price/performance ratio and an effective customer relations management.

Adhering to our clients

While adhering to your costs and time framework, we work with you to implement your individual CRM strategy and further developments. From the beginning, your employees are involved in every phase, gaining not only beneficial knowledge but also a sense of identity with the project. This guarantees high acceptance by end users for a CRM solution that grows with their individual needs. As a flexible, dynamic instrument to secure long-term profitability, the solution will be anchored in your company.

Analysis

Exact analysis and definition of your business processes, as well as a comprehensible implementation methodology, are critical conditions for the success of your CRM project. With ARIP (Advanced Rapidly Implementation Package), we offer you an internationally proven procedural model.

Our research & development efforts are aligned to focus on minimizing implementation costs (time to value) as well as cost reductions for the company (total cost of ownership). Possibilities for users to adapt the solution to their specific needs increase constantly. For example, automated, self-documentation of the system, use of a dynamic data model for extending functionality, or the availability of preconfigured, enclosed processes are just a few possibilities.

High service quality is inherent throughout all of our services and is not only associated with a few consultants. Internal information exchange as well as individual and sincere customer relations management are crucial elements, when working together to convert your CRM strategy into reality. We have been living CRM together with our customers since 1988. So, profit from our experience and use our expertise for your success.