User Support

Personal computers can make our work faster, easier and more efficient. Modern word processing software, spreadsheets, databases, electronic mail and workgroup software make our daily tasks much easier. However, research in the field indicates that a modern computer can quickly turn into a useless piece of equipment.

In order to enable all users to use their tools efficiently, while at the same time increasing the productivity of the company, SRC established the User Support Centre, based on global standards and our own experience.

Why do you need user support at all?

Personal computers have become an integral part of office equipment, and their users have all become users of the global Internet. At the same time they are inundated by various options of different software products that they want to use to the maximum. Computers break down, or some other problem occurs with some software option, and the cost of ownership soars.

People are trying to deal with this problem all over the world. Gartner Group estimates that the hidden costs during the life cycle of a computer represent approximately one half of all costs, or up to twice as much as the cost of the computer itself.

The diagram shows the costs of direct use of a personal computer, including:

• delays in the working process
• training
• autonomous problem solving
• subsequent installations or re-installations of software
• "internal support" for co-workers in trouble

And what are the world-class suggestions for more efficient computer use and related cost reduction?

• a unified software environment
• one person responsible for maintenance for every 30-50 users
• an accessible and efficient help desk
• a localised working environment
• up to 150 hours of training each year

And how does SRC help you use your computers more efficiently?

Services included in our user support service:

• single entry point
• unified program environment
• maintenance of the entire program environment
• technical help over the phone
• technical help on site
• register of software and hardware
• consulting

Purpose and goals of user support

• reduce the hidden costs of information technology use for the user
• enhance the efficiency of the company
• enhance the productivity of each individual user
• enable the use of information technology in an easy and friendly way

Our experience in User support

• Clients use a wide range of different applications, which induces different levels of their use and requires greater efforts in standardising software and equipment.
• Persons in charge of the project on the client side are extremely important during the deployment stage and later to achieve optimal operation.
• The register of computer and software equipment is not only a list of assets, it also helps you to plan your hardware and software investments better, thus improving the working environment of the client.
• Based on our present experience and best practice at home and abroad, we developed a set of documents on standard installations of software and operating systems.
• Many problems of our clients are solved by a simple telephone call.