CRM – Customer Relationship Management  Implementation

Getting to know your customers

In introducing a comprehensive CRM system, the company vision and strategy are of key importance. SRC helps its customers identify the path they should take to achieve their goals, formulate an appropriate vision and strategy, and implement them in day-to-day activities. To this end we have produced a comprehensive methodology for moving from business strategy to successful implementation.

Implementation of a CRM System by SRC Methodology:

• Consulting
  Comprehensive consulting in implementing a CRM system from vision to everyday application. Organising and conducting motivational workshops for the management team, strategy-formulating workshops and motivational workshops for employees.
  
  
• Analysis
  Analysis of the current situation, data and processes, and preparation of a proposal for achieving goals are two key elements of successful CRM implementation.
  
  
• Operational CRM implementation
  Establishment of an operational CRM solution in accordance with the customer’s wishes and needs. This solution is then adapted to activities within the company in order to create a user-friendly environment.
  
  
• Analytical CRM implementation
  Establishment of a data warehouse for business intelligence needs. Analytical CRM makes it possible to analyse customer information, segmentation and customer behaviour trend forecasts. Regular standard customer analyses and reports are automated, and the system also provides for "ad hoc" analyses and reports.
  
  
• Integration
  The SRC expert team ensures integration with various information systems and data sources as well as data migration and synchronisation. The systems need to be integrated so that a single input provides information throughout the system, which minimises errors and saves time.
  
  
• Training
  Training of users for efficient work with Customer Relationship Management tools and motivational workshops for enhancing on-the-job performance.
  
  
• Maintenance and User Support
  Maintenance of the systems put in place and assistance to users in their everyday work.