A superior service that you can rely on.
Sometimes users have a problem. This can also happen to those that manage systems and applications. It is easier for everyone if there is someone you can contact for assistance. The customer support service only has one task that they do brilliantly. Quickly and with a friendly attitude.
User support can only be effective if it assumes the role of the person who encounters a problem/issue. That is why customer support staff do not overwhelm you with additional questionnaires and endless call forwarding, but really listen to you and ensure that the problem is resolved as soon as possible. These are people with a positive attitude, with a great deal of patience and a natural talent for communication. They can solve many problems themselves, and know where to seek professional assistance whenever the problem is too big for them to handle. We offer a service that will exceed your expectations.
Information systems are becoming increasingly user-friendly, but that requires a complex link between hardware and software in the background. Certain problems cannot be solved by the providers of support themselves. More complex technical issues are resolved at higher levels of support. Experts for specific applications then verify the settings/configuration. Programmers inspect the code. Database experts verify whether an error or something similar occurred inside the data structure. When a problem occurs, our team comes to the rescue with a broad range of knowledge and strong willingness to solve the problem.
We provide you with user support within the agreed deadlines. We also offer a commitment of 24-hour support, seven days a week, for the most critical systems. We abide by response times and strive to provide you with assistance even quicker than agreed in specific agreements. All incidents are also recorded. This way you gain your own knowledge database and a valuable source of data to plan improvements/upgrades to software.